What are the technical specifications that will optimize the video/audio of video/chat sessions?


Optimize the VTConnect App Performance

  • Audio and Video – a webcam and audio output (speaker, headphones, etc.) are required and noise cancellation headphones are recommended for the best audio experience 
  • Network Connection Speed - The minimum network connection requirement is 1.5 Mbps download/1.5 Mbps upload. If connecting via a cellular network, the same speed requirements must be met. Speeds vary by provider, technology, and specific equipment. To check your network speed on a computer, go to http://www.speedtest.net/. To check your network speed on a mobile device download Speedtest by Ookla from your app store, then turn off the WiFi on the device to test the cellular network speed or turn off cellular data to test the WiFi network speed. 

Minimum System Requirements 

  • Hardware and Operating System: Compatible with PC, Mac, Android and iOS
    • Windows Users: Requires Windows 7 or greater
    • Note: The PC VTConnect App requires Microsoft .NET Framework 4.5 - this is included with Windows 8 and Windows 8.1, but for Windows 7, if it has not already been installed for another application, you will automatically be prompted to install when you attempt to install VTConnect
    • Mac Users: Requires OS X 10.9 (Mavericks) or greater
    • Android Users: Requires Android 4.0 (Ice Cream Sandwich) or greater
    • iOS Users: Requires iOS 7 or greater