VTConnect Portal Website Terms and Conditions


Last Updated 2/3/2016

PLEASE READ THE FOLLOWING AGREEMENT ("AGREEMENT") WHICH GOVERNS YOUR USE OF THIS WEBSITE, CURRENTLY LOCATED AT WWW.PORTAL.VTCONNECT.NET OR THE URL PROVIDED BY THE ORGANIZATION FROM WHOM SERVICES ARE BEING PROVIDED  ("SITE") AND THROUGH THE APP DOWNLOADED FROM THE VARIOUS APP STORES MADE AVAILABLE BY APPLE, OR GOOGLE PLAY (“APP”), OR OTHERWISE MADE AVAILABLE VIA DOWNLOAD FROM THE SITE, WHICH ARE OWNED BY VIRTUAL THERAPY CENTER, LLC ("VTC" “we” and “us”). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE OR REGISTER FOR THE SERVICES. BY ACCEPTING THESE TERMS AND CONDITIONS YOU ARE ALSO ACCEPTING THE PRIVACY POLICY.

BY CLICKING “I ACCEPT,” YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS AS WELL AS OUR PRIVACY POLICY.

IF YOU ARE UNDER THE AGE OF 18, YOUR PARENT OR LEGAL GUARDIAN MUST ACCEPT THESE TERMS ON YOUR BEHALF.  YOUR PARENT MUST ALSO CONSENT TO YOUR DISCLOSURE OF PERSONAL INFORMATION PRIOR TO RECEIPT OF OUR SERVICES.

IF YOU ARE CONSIDERING OR CONTEMPLATING SUICIDE OR FEEL THAT YOU MAY BE A DANGER TO YOURSELF OR TO OTHERS, PLEASE NOTIFY THE POLICE OR CONTACT EMERGENCY MEDICAL SERVICES IMMEDIATELY.

DEFINITIONS

  • “Content” means all text, documents, images, and other materials that are available or become available on this Site.
  • “Logon Credentials” means the user id and password you created when you registered on the Site, established your own credentials, or had credentials established on your behalf.
  • “Organization” means the entity subscribing to the VTConnect service.
  • “Practitioner” means the professional with whom you receive services through VTConnect.
  • “Services” means the services provided by the Practitioners through the Site or the App.

APPLICABILITY OF TERMS

Whether you enter the Site directly through www.portal.vtconnect.net, through a different URL, or the App, these Terms and Conditions as well as the Privacy Policy will apply to your receipt of Services.

SERVICES

Nature of the Services

You will have the opportunity to receive services from a Practitioner that is authorized to deliver the Services through use of the App. In order to schedule a conference session with your Practitioner you must register, establish Logon Credentials, and be able to use the VTC platform. Before registering, please note the Minimum System Requirements for the hardware required to use the App and receive the Services prior to registration.

Registration

Prior to receiving the Services you will need to complete the registration process.  This process will include completion of an information form. The information will be used to create the profile in the “My Profile” section of the Site (“Profile”). The information collected includes, but is not limited to your name, address, email address, and telephone. Your Organization’s administrator for the Services may complete most of this process on your behalf.  If so, you will receive an email requesting you to establish your logon credentials. 

Your Organization’s administrator may send you a link to a URL for you to complete the registration process yourself, including the establishment of your logon credentials.  If this is the case, your Organization’s administrator will approve your account before access is granted.

In the event that you access the Services through more than one Organization, you will need to complete the registration process for each Organization.

Click here for detailed instructions on how to connect with a Practitioner and/or Organization. 

PAYMENT FOR THE SERVICES

Payment for the Services is handled solely by the Practitioners or Organizations. VTC does not play any role in your payment for the Services. VTC ASSUMES NO RESPONSIBILITY FOR YOUR USE OF ANY PAYMENT PROCESSING SYSTEM PROVIDED BY PRACTIONERS OR ORGANIZATIONS. WHEN YOU SUBMIT YOUR CREDIT CARD INFORMATION FOR PAYMENT OF THE SERVICES, YOU DO SO UNDER THE TERMS AND CONDITIONS THEY SPECIFY. WE DO NOT GUARANTEE THE SECURITY OF YOUR INFORMATION WHEN PROCESSED BY PRACTITIONERS OR THEIR THIRD PARTY PROVIDER.

ACCESS TO THE SITE

VTC grants you a non-exclusive, non-transferable, limited right to access, use and display the Site and the Content for your own personal, non-commercial use. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way. VTC reserves the right to restrict your access to part or all of the Site (including any areas you access using your Logon Credentials) or the App at any time without notice or liability.

You understand that services delivered online is technical in nature and that problems may occur with internet connectivity.  Internet availability may be limited or disrupted by things such as server maintenance, upgrades, or other problems (such as software or hardware malfunction).  Any problems with internet availability or connectivity are outside the control of the VTC and VTC makes no guarantee that such Services will be available. 

Additionally, although VTC has taken reasonable steps to ensure the confidentiality and privacy of the Site and the App, VTC cannot guarantee the security of any internet transmissions or communications.  YOU AGREE TO TAKE FULL RESPONSIBILITY FOR THE SECURITY OF ANY COMMUNICATIONS OR TREATMENT ON YOUR OWN ELECTRONIC DEVICES AND IN YOUR OWN PHYSICAL LOCATION.  You agree to release and indemnify VTC from all suits, claims, and other actions originating from your use of the Site.

LINKING

The Site may contain links and pointers to other sites on the Internet that may be maintained by third parties. These websites are not controlled by VTC and do not constitute an endorsement by us.

We do not control, and are not responsible for, the availability, accuracy, or currency of such third-party sites or any information, content, products or services accessible from such third-party sites. Once you leave the Site and go to another site, be aware that those sites have terms and conditions that differ from the provisions provided there. We recommend that you review the privacy policy and terms and conditions of those sites prior to use. VTC is not responsible for, and expressly disclaims any and all liability related to actions of such linked sites, their terms and conditions or the content of such sites.

PRACTITIONERS

Practitioners or their Organizations have a relationship with us under which they are allowed to use the Site and App to provide Services to you.  PLEASE NOTE THAT THE PRACTITIONERS ARE NOT EMPLOYEES OR AGENTS OF VTC.  ALL SERVICES RENDERED BY PRACTITIONERS ARE THROUGH THIRD PARTIES, OR THEIR RESPECTIVE ORGANIZATIONS (IF ANY) NOT VTC.  VTC ASSUMES NO RESPONSIBILITY FOR THE ACTIONS ADVICE OR COUNSELING OF THE PRACTITIONERS, OR ANY INFORMATION THEY PROVIDE THROUGH THIS SITE OR THEIR PROVISION OF SERVICES PROVIDED HEREUNDER. VTC MAKES NO WARRANTIES WITH RESPECT TO THE PRACTITIONERS AND SHALL NOT BE LIABLE FOR THE ACTIONS OF THE PRACTITIONERS UNDER ANY CIRCUMSTANCES. UNDER NO CIRCUMSTANCES SHALL VTC BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE ACTIONS OF THE PRACTITIONERS, INCLUDING BUT NOT LIMITED TO THE PROVISION OF SERVICES THROUGH THE SITE.

PROPRIETARY RIGHTS AND THIRD PARTY CONTENT  

The Site, the App, and the Content (excluding Third Party Content as defined below) (“Copyrighted Material”), are all the copyrights of VTC. You hereby acknowledge the confidentiality of the Copyrighted Material and agree to maintain its confidentiality. You agree not to use any Copyrighted Material without the prior written permission of VTC.

All trademarks and service marks used on the Site are marks of VTC or authorized third parties. You agree not to use any marks contained on this Site without the prior written permission of VTC. 

You understand and acknowledge that the Site and the Content may include data, statistics, articles and other information supplied by third parties ("Third Party Content”). Third Party Content is the intellectual property of those third parties.  We use Third Party Content under license.

COMPLAINTS

If you have complaints about a Practitioner, an Organization, or the Services, you may email us at support@vtconnect.net or write to us at Virtual Therapy Connect, 42395 Ryan Road, Suite 112 #615, Ashburn, VA 20148-4858.  We may investigate your complaint; however, we are under no obligation to inform you of our findings or to respond back to you regarding your concern.

TECHNICAL SUPPORT

If you experience any technical issues with the Site, you may Contact the VTConnect Support Team.

DISCLAIMER

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SITE (INCLUDING ALL CONTENT, THIRD PARTY CONTENT, AND INFORMATION MADE AVAILABLE THEREON OR ACCESSED BY MEANS THEREOF) AND THE APP ARE PROVIDED AS IS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES REGARDING THE ACCURACY OR SUITABILITY OF CONTENT OR THIRD PARTY CONTENT, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COMPATIBILITY, SECURITY, ACCURACY, OR NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, VTC MAKES NO WARRANTIES AND SHALL NOT BE LIABLE FOR THE USE OF THE SITE OR APP UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE BY VTC. VTC DOES NOT WARRANT THAT THE FUNCTIONING OF THE SITE OR APP WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, APP, OR CONTENT WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL VTC, ORGANIZATION, OR ANY PRACTITIONER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SITE, THE APP, OR THE CONTENT.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Virginia, without giving effect to any principles of conflicts of law.

INJUNCTIVE RELIEF

In the event you breach or threaten breach of this Agreement, you acknowledge and agree that we will be greatly and irreparably damaged and the damage will be difficult to quantify. You agree that in addition to any and all other remedies available VTC will be entitled to obtain relief by way of a temporary or permanent injunction to enforce the obligations set forth in this Agreement.

OTHER

If any provision of this Agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof, and supersedes all previous written or oral agreements between the parties with respect to such subject matter.

MODIFICATIONS TO THE SITE

VTC reserves the right at any time to modify, suspend or discontinue any aspect or feature of the Site or the App including, but not limited to, Content, hours of availability and equipment and/or software required for access or use of this Site. We may also change the terms and conditions set forth in this Agreement, and any subsequent use of the Services by you constitutes your agreement to such changed terms and conditions.  We will use reasonable efforts to send you an e-mail in the event that any material changes have been made to these terms and conditions. The email will contain a link that you can click to review the revised terms and conditions.

PRIVACY POLICY

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so.  Please read our Privacy Policy.

FORCE MAJEURE

We are not responsible for delays or any failure in performance resulting from acts beyond the control of VTC. Such acts include, but are not limited to, acts of God, strikes, acts of war, epidemics, governmental regulations superimposed after the fact, fire, communication line failures, power failures, earthquakes, or other disasters.

YOUR QUESTIONS AND COMMENTS

We invite you to learn more about us. Please visit our Website at www.vtconnect.net. Our mailing address is:  Virtual Therapy Center, 42395 Ryan Road, Suite 112, #615, Ashburn, VA 20148-4858.  If you have any questions about our privacy policy, please contact us at info@vtconnect.net or at our mailing address.

OTHER TERMS

You acknowledge and agree that in the event you download any VTC software programs or applications ("Software"), from the Website, the Apple App Store, the Mac App Store, or the Google Play Store that your use of the Software and all modifications and derivative works thereof will be governed by a separate end user license agreement as well as any applicable third party terms for App Stores or Google Play Store.  In the event of a conflict between the terms of this Agreement and any applicable end user license agreement with VTC, the terms of the end user license agreement will govern and control.