How to update email address and profile information


To Update Your Name, Address, or Telephone Number:

Clients must contact your practitioner(s) or organization(s) with required updates by sending a secure message through the VTConnect Office Portal.

Staff can update their own staff record [Must be a Care Coordinator, Department Admin, or Org Admin]

      • Click the Staff tab
      • Click on Your Name
      • Click Edit
      • Update information
      • Click Save 
NOTE: If you do not have one of these roles assigned to you, you can contact someone in your organization with one of these roles and they can make the updates for you.

To Update Your Email Address: [For client accounts, only the client can update their email address]

Login with your credentials to the VTConnect Office Portal
Click Manage Account from drop-down Login menu on the top right
Then click the link to "Change your email address"
    Enter the new email address
    Click the Change Email button
      NOTE: Changing your email will log you out of the Office Portal. You will not be able to login again until you check your email and confirm your email address.
      To Update Your Directory Listing: [For Staff with Practitioner Role]
      Login with your credentials to the VTConnect Office Portal
      Go to the Staff top menu
      Click on your name in the list
      Click Edit
      Update any fields under the heading Practice Directory
      To upload a profile image follow the instructions HERE
      Click SAVE when done