Prospective clients can send a messages to the organization from the Office Portal Homepage or directly to a specific practitioner listed in the Office Portal Practice Directory or in the Virtual Therapy Connect Therapist Directory.
For a General Inquiry to the Organization from the Office Portal Homepage:
If the client has established VTC credentials and is not already logged in, they will be directed to login before being directed to the private message create screen.
If the prospective client doesn’t have established VTC credentials, they will be directed to create an account, establish their VTC credentials, and login before being directed to the private message create screen.
Note: This general inquiry message will be sent to any staff with the Care Coordinator, Department Administrator, or Organizational Administrator role AND with the receive New Client Notification setting turned on.
Anyone in the organization that receives this message can send a secure reply.
For a Direct Inquiry from the Office Portal Practice Directory to a Specific Practitioner:
For a Direct Inquiry from the Virtual Therapy Connect Directory to a Specific Practitioner:
NOTE: You can also integrate the New Customer Inquiry process into your organizational website and/or marketing materials. For further instructions click HERE.