Email template to notify clients you back-end registered them for VTConnect secure telehealth

We want to make notifying your clients to set-up and use VTConnect secure teleheatlh as easy as possible, so we have crafted the email template below that you can customize, copy and send!

This email template is designed to be sent to clients after you quick-add them in the backend of the VTConnect Office Portal. Learn to quick-add clients HERE.

Be sure to customize the highlihted sections before sending to your clients.

Email Template:

Dear Client,

To connect for HIPAA complaint telehealth sessions, I am using VTConnect. Before we meet for secure video and chat, there are a few easy steps I need you to complete.

Step 1: Look for an email with the subject “VTConnect Care <Practice Name> account established” and use the link to establish your VTC login credentials. Please be sure to check your junk folder if you do not see the email.

Step 2: Download the VTConnect Care App by visiting the VTConnect Office Portal and clicking the link for your device. Or for Mac, iOS, and Android devices, you can go directly to your App store and search VTConnect Care.

Step 3: Check out the FAQ on How to join a VTConnect Care Session which has a brief video and written steps you can follow.

A couple of tips for successful telehealth sessions that I would like to highlight:

  • The use of headphones or earbuds is recommended to optimize the audio.
  • Be sure to plug in or connect your headphones before the start of the session!
  • Prior to your session, turn off any unnecessary apps running on your device.
  • If possible, during your session, limit any streaming or other activities on your network so that you can enjoy the highest quality connection. 

If you have any difficulties with registration or technical difficulties with the VTConnect Care App, please reach out to the VTConnect support team by sending an email to or calling them at 703-988-5691. 

Kind Regards,
<Your Name>