Minimum System Requirements for VTConnect Care

Hardware and Operating System

Compatible with PC, Mac, Android, and iOS

  • Windows Users: Requires Windows 10, version 1709 (Fall Creators Update) or greater
  • Mac Users: Requires OS X 10.11 (El Capitan) or greater
  • Android Users: Requires Android 5.0 (Lollipop) or greater
  • iOS Users: Requires iOS 11 or greater

    Audio and Video

    • Also required for video sessions is a webcam and audio output of some sort (speakers, headphones, etc.)
    • Headphones or ear buds are recommended for the best audio experience 

      Network Connection Speed

      • Network connection speed is a critical factor for a good experience - The minimum network connection requirement is 1.5 Mbps download/1.5 Mbps upload. If connecting via a cellular network, the same speed requirements must be met. Speeds vary by provider, technology, and specific equipment. To check your network speed on a computer, go to To check your network speed on a mobile device download Speedtest by Ookla from your app store, then turn off the WiFi on the device to test the cellular network speed or turn off cellular data to test the WiFi network speed.