How to integrate the new customer Inquiry process into your organizational website and/or marketing materials?


You can integrate the secure VTConnect customer inquiry process by sharing your unique URL link that can either direct inquiries to the general organization or to a specific staff member within your organization depending on the URL structure.

For a general inquiry to the organization:

  • Use the following URL structure, <customer url>/messages/inquiry/ (NOTE: <customer url> = your organization's VTConnect Portal URL) For example: https://portal.vtconnect.net/Center_For_Virtual_Help/messages/inquiry 
  • Anyone that clicks this link will be directed to your VTConnect Portal and will be required to login or register.
  • Once logged in, the user will be directed to the create message screen.
  • This general inquiry message will be sent to any staff with the care coordinator, department administrator, or organizational administrator role AND with the receive new client notification setting turned on.
  • Anyone in the organization that receives this message can send a secure reply.

For a specific inquiry to a staff member within the organization:

  • Use the following URL structure, <customer url>/messages/inquiry/<staff assignable id> (NOTE: <customer url> = your organization's VTConnect Portal URL and <staff assignable id> = ID visible in the staff record) For example: https://portal.vtconnect.net/Center_for_Virtual_Help/messages/inquiry/s4
  • Anyone that clicks this link will be directed to your VTConnect Portal and will be required to login or register.
  • Once logged in, the user will be directed to the create message screen.
  • This specific inquiry message will only be sent to the individual staff member.
  • The staff member can send a secure reply.