How do I update my current or expired password?


Update Current Password:

  • Go to the VTConnect Portal for the organization you are working with or to the generic VTConnect Portal Site.
  • Click "Log in" at the top right of your screen.
  • Enter your current username and password.
  • From your organization's VTConnect Portal Landing page, look for the "Manage Your Account" section.
  • Click the "Change your password" link.
  • Click the "Change password" button to complete the process.
  • Enter your expired current password, new password, and confirm the new password.
  • Click the "Change password" button to complete the process.

Update Expired Password from the VTConnect App:

  • If you try to login to the VTConnect App with an expired password, a pop up will appear to tell you "Your password has expired. Do you want to change it now?"
  • Click "Yes" to link to the VTConnect Portal to update your password.
  • If you are directed to the Login screen, enter your username and expired current password.
  • This will bring up the "Change Password" screen:
  • Enter your expired current password, new password, and confirm the new password.
  • Click the "Change password" button to complete the process.

Update Expired Password from the VTConnect Portal:

  • Go to the VTConnect Portal for the organization you are working with or to the generic VTConnect Portal Site
  • Click "Log in" at the top right of your screen.
  • Enter your username and expired current password.
  • This will bring up the "Change Password" screen:
  • Enter your expired current password, new password, and confirm the new password.
  • Click the "Change password" button to complete the process.