How do I enable access to the Camera and Microphone for VTConnect on my Mac?


If the camera and microphone are not enabled on your Mac, when you attempt to login to VTConnect, you will get the following error message:

To enable access to the camera and microphone, follow theses steps:

  • Open System Preferences
  • Click the Security or Security & Privacy icon
  • Select the Firewall tab or the Privacy tab if there is one listed (depending on the OS installed on your Mac, you may not have a Privacy tab)
  • If on the Firewall tab follow these steps:
    • Click the lock icon in order to make changes
    • Click the Firewall Options button
    • Click the Add Application (+) button
    • Select the VTConnect App
    • Click Add
    • Click the OK button
  • If on the Privacy tab, click the Camera icon and follow these steps, then click the Microphone icon and follow these same steps:
    • Click the lock icon in order to make changes
    • Click the (+) and select VTConnect from the applications listed
    • Click the Open button.
    • Make sure that the box is checked next to VTConnect¬†in the listing of "Allow the apps below to access your camera" and "Allow the apps below to access your microphone"
  • Once the camera and microphone are enabled, you will be able to login to VTConnect.