VTCONNECT FAQS

To Connect for Secure Video Teleheatlh Sessions

DOWNLOAD the latest VTCONNECT CARE App NOW!

Choose from the links below to install or update the VTConnect Care App:

Connect for Secure Telehealth with VTConnect in 3 Easy Steps!

Practitioners Click HERE

Clients Click HERE

Getting Started Guides for VTConnect Enterprise Telehealth Users

For VTConnect Telehealth Providers

For VTConnect Telehealth Clients

Getting Started Guides for Virtual Therapy Connect Users

For Virtual Therapy Connect Providers

For Virtual Therapy Connect Clients

General VTConnect Care App FAQs

Where can I download the app?

How do I host a session?

Who can I host in a session?

How do I join a scheduled session?

How to optimize the video/audio for sessions

General VTConnect Office Portal FAQs

How to add clients through self-registration

How you can register your clients

Email template to notify clients you registered them for VTConnect

How to quickly add staff

How to update my email address and profile information

How to turn off/on email notifications

How to access my organization's forms and documents

How to send/receive a secure message

Who am I able to message using the secure message system?

How can a prospective client send a secure message?

For Practitioners, how to update my directory information

For Practitioners, how to add/change my profile image

HIPAA Privacy and Security

Technical Support FAQs

How to troubleshoot video issues

How to troubleshoot audio issues

What are the password requirements ?

What if I forget my username and/or password?

How do I update my current or expired password?

How many participants can join a group session?

What if I can't find or open the VTConnect Care App after installation?

How to I enable access to the Camera/Microphone on my Mac

How to allow VTConnect Care App through your firewal l

When does VTConnect conduct its weekly routine system maintenance?

What are the minimum system requirements?

Who do I contact for technical support?

Detailed VTConnect Office Portal FAQs

Detailed Office Portal set up steps for Org Admin

How to customize my Office Portal

How to manage departments

How to manage staff

How to delete a staff account

How to manage clients

How to delete a client account

How to upload client forms and documents

How manage client forms and documents

How to view a client's e-Signature record

How to integrate payment processing

Learn more about the Practice Directory

How to enable and manage the Practice Directory

How to run reports

How to add secure messaging to your website

Contact Us if you have additional questions with regards to VTConnect.