VTCONNECT FAQS
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Learn how to host or join a VTConnect Care secure telehealth session
Practitioners Click HERE
Clients Click HERE
Email template to notify clients you registered them for VTConnect
Email template to invite clients to front-end register for VTConnect
How to update my email address and profile information
How to turn off/on email notifications
How to access my organization's forms and documents
How to send/receive a secure message
Who am I able to message using the secure message system?
How can a prospective client send a secure message?
For Practitioners, how to update my directory information
For Practitioners, how to add/change my profile image
Technical Support FAQs
How to troubleshoot video issues
How to troubleshoot audio issues
What are the password requirements?
What if I forget my username and/or password?
How do I update my current or expired password?
How many participants can join a group session?
What if I can't find or open the VTConnect Care App after installation?
How to I enable access to the Camera/Microphone on my Mac
How to allow VTConnect Care App through your firewall
When does VTConnect conduct its weekly routine system maintenance?
What are the minimum system requirements?
Who do I contact for technical support?
Detailed VTConnect Office Portal FAQs
Detailed Office Portal set up steps for Org Admin
How to customize my Office Portal
How to delete a client account
How to upload client forms and documents
How manage client forms and documents
How to view a client's e-Signature record
How to integrate payment processing
Learn more about the Practice Directory
How to enable and manage the Practice Directory
How to add secure messaging to your website
Contact Us if you have additional questions with regards to VTConnect.