FAQs
Using VTConnect is more than a secure and convenient way to connect Practitioners with Clients remotely - it's also easy to get set-up and started! Whether you're a new or existing customer, below are some of the most frequently asked questions to help you integrate and use VTConnect:
General FAQs
- I'm a client, how can I access VTConnect?
- I'm a practitioner, how can my clients access VTConnect?
- Where can I, or my clients, download the VTConnect App?
- How do I start a video/chat session with a client?
- How do I log-in to join a video/chat session with my practitioner?
- I am a client, how do I access my organization's forms and documents?
- How do I compose/send and view/reply to VTConnect Private Messages?
- Who am I able to message using the VTConnect Private Message System?
- HIPAA Privacy and Security
Technical Support FAQs
- What are the technical specifications that will optimize the video/audio of video/chat sessions?
- What if I forget my username and/or password?
- How do I update my current or expired password?
- What are the password requirements?
- How do I turn off/on VTConnect email notifications?
- What if I can't find or open the VTConnect App after completing the installation process?
- How do I enable access to the Camera and Microphone for VTConnect on my Mac?
- What if the audio and video fail to connect at the start of a session?
- What if the audio and/or video freezes, is choppy or is out of synch during a session?
- What to try if the audio is echoing during a session?
- How do I update my profile information (name, address, telephone, or email)?
- For Staff accounts, how do I add a profile image?
- When does VTConnect conduct its weekly routine system maintenance?
- Who do I contact for technical support?
Organizational Administration FAQs
- How do I set-up the VTConnect administrative portal?
- How do I manage clients through the VTConnect administrative portal?
- How do I manage departments through the VTConnect administrative portal?
- How do I manage staff through the VTConnect administrative Portal?
- How do I customize my portal landing page and settings?
- How do I upload client forms and documents?
- How do I view, edit, delete, and archive client forms and documents?
- How do I see if my client has signed an e-Signature Required document?
- How do I integrate payment processing into the VTConnect portal?
- What is the Practitioner Directory feature and how does it work?
- How to enable and manage my organization's Practitioner Directory?
- How do I generate reports through the VTConnect administrative portal?
- How does the inquiry process for new customers work?
- How to integrate the new customer Inquiry process into your organizational website and/or marketing materials?
If you have additional questions with regards to VTConnect, please email us at: support@vtconnect.net.