Forgot Your Username:
- You need to contact the organization you are working with and ask them to retrieve the username for you.
NOTE: Once an account username has been established for an account, it can not be changed.
Forgot Your Password:
- From the VTConnect Care App, attempt to log in, then click, "Forgot your password?"
- From the VTConnect Office Portal click "Log in" at the top right of your screen, then click, "Forgot your password?"
- Enter the email address associated with your VTConnect account.
- Press the "Send Now" button and an email with a link to update your password will be sent to your email - be sure to allow up to 5 minutes to receive the email and check your SPAM folder!
NOTE: If you receive a message that the email you entered does not match our records, please contact the organization you are working with to find out what email address is associated with your VTConnect account.