How to add secure messaging to your website?

All you need to do is to add a URL that can either direct inquiries to the general organization or to a specific staff member within your organization depending on the URL structure.

URL used for a general inquiry to the organization:

• Use the following URL structure, <customer url>/messages/inquiry/ (NOTE: <customer url> = your organization's VTConnect Portal URL) For example: https://portal.vtconnect.net/Center_For_Virtual_Help/messages/inquiry 
• Anyone that clicks this link will be directed to your VTConnect Portal and will be required to login or register.
• Once logged in, the user will be directed to the create message screen.
• This general inquiry message will be sent to any staff with the care coordinator, department administrator, or organizational administrator role AND with the receive new client notification setting turned on.
• Anyone in the organization that receives this message can send a secure reply.

URL used for a specific inquiry to a staff member within the organization:

• Use the following URL structure, <customer url>/messages/inquiry/<staff assignable id> (NOTE: <customer url> = your organization's VTConnect Portal URL and <staff assignable id> = ID visible in the staff record) For example: https://portal.vtconnect.net/Center_for_Virtual_Help/messages/inquiry/s4
• Anyone that clicks this link will be directed to your VTConnect Portal and will be required to login or register.
• Once logged in, the user will be directed to the create message screen.
• This specific inquiry message will only be sent to the individual staff member.
• The staff member can send a secure reply.