Telehealth Visits Projected to Outnumber In-Person Visits

Technology is becoming so entwined in consumers' lives, that it should come as no surprise that consumers are increasingly demanding that their healthcare services be available via the devices they already own - smartphones, tablets, and computers. Consumers are demanding value-driven, convenient healthcare options that can be accessed from home, work or school. As a result, telehealth visits are expected to grow significantly over the next five years.

By the year 2025, the University of Rochester Medical Center predicts that telehealth visits will exceed physical office visits by more than a half-a-billion visits.1

According to a 2016 survey, 20% of individuals would consider changing their primary care physician (PCP) if another PCP offered telehealth services and their current one did not.2 That extrapolates to approximately 50 million people in the US who base their choice of healthcare provider on access to telehealth services.2  

As technology has become more widely available, consumers comfort level has correspondingly increased – about 75% of patients report they are comfortable with communicating with their doctors using technology instead of seeing them in person.3

Telehealth can no longer be viewed as optional for providers, in just a few short years telehealth is predicted to be the primary healthcare delivery mode. Providers must offer telehealth options or their clients or risk losing their clients to other healthcare practices.


  2. Schlingman, J. P. (2017, April 28). Survey reveals US consumers choosing PCPs based on access to telehealth services; Clinical laboratories can capitalize on this trend. Retrieved from